Terms & Conditions
All of our product offerings are fulfilled in our Aurora, CO warehouse when your order is placed. It takes 3-7 business days for any order to go through production before it is shipped out. Orders ship on business days, Monday through Friday (excluding US Holidays).
If you need help, give our customer care team a call at 720-729-1911.
After placing your order, you will receive a receipt and an email confirmation. You will also receive an email with your tracking number when your order ships.
All products will be given USPS shipping as options for shipping. If you have a preferred option, please contact our customer service team. We do deliver to P.O. boxes and APO addresses via USPS. We will ship internationally; however, please keep in mind that both the shipping rates and shipping times will vary depending on your location. Contact us for more details.
Please be aware that import taxes vary from country to country. Please contact the customs department for the country you are having your package delivered to (international orders) if you have any concerns regarding customs/duty taxes. It is the responsibility of the recipient to pay any VAT taxes, duty/customs taxes on good purchased outside of the country that the package is being delivered to.
SHIPPING TO AN APO/FPO
Please ensure that the formatting for the address is 100 percent correct so that there are no issues when shipping your order. Here is an example of a properly formatted APO/FPO address:
NAME: JOE MOMMA
COMPANY (FPO ONLY): USS BUllets both ways
STREET 1: UNIT/PSC 1234
STREET 2: BOX 1234
STATE: ARMED FORCES PACIFIC
COUNTRY: UNITED STATES
*Please note that incorrect addresses will severely delay your order.
It is up to your country’s customs service to determine whether or not they will apply customs charges / duty fees on incoming parcels from the United States. Customs fees are not calculated into shipping charges at the time orders are placed and are not imposed until packages reach their destination country. Unfortunately, these fees must be paid to your country’s customs service in order to receive your package.
RETURNS AND EXCHANGES
We accept exchanges within 60 days of your order date. If the product is still available for purchase, we are happy to exchange. If not, we can issue a store credit for a different design option. These items must not have been worn or washed in order to be accepted. To make an exchange, please send back the item with the original invoice (if you still have it) and a summary explaining why the exchange. We will email you once we receive it and put it back in production. Your exchange will be sent out within 5-7 business days.
Only static products can be returned for a refund. Your item cannot be worn or washed and you will need to send your item back to: Chipper Shipper 2202 S Nome CT, Aurora, CO 80014. We will email you once we receive it and process your refund. The money will be back in your account within 2-5 business days.
If there was an issue with your order – please contact customer service and we will correct it.
When you’re happy, we’re happy. Bullets Both Ways stands behind the quality of the products we sell and we truly hope you enjoy your purchase. If you are unsatisfied for any reason, return your merchandise by following the steps below. Again, you can return your order for a refund within 60 days of your purchase.
• Email your sales order information so we can locate the order you’d like to return.
• Fill out the return and exchange form and be sure to include the form in your package.
• Be sure to include the following:
o Order Number
o Reason for exchange
Merchandise must be unused, unworn, and in good condition.
No refunds will be given without a receipt.
Refunds are for merchandise values only.
We will do our best to process your return or exchange within 7 business days after receipt.
Did you receive a Bullets Both Ways gift and are missing the packing slip? Just give our customer care team a call at 720-729-1911.
Fill-out the returns and exchange form and indicate what you are returning or exchanging. Please indicate if this order was a gift. If you do not have your packing slip, please call Customer Service at 720-729-1911.
To ensure a prompt and accurate returns process, we ask that you include your order number on the return form. To access your order number, simply log-in to your account or contact us.
Please ship your return to:
2202 S. Nome Ct. Aurora, CO 80014
We will do our best to process your return or exchange within 7 business days after receipt of the package. Please allow a full billing cycle for credit to appear on your financial statement.
If you wish to cancel an order, you must do so before your order has shipped. To cancel an order, please contact Customer Service at (720)-729-1911 and speak to a representative. They will be happy to process your cancellation and refund. Refunds will be credited back to the original payment method that was used at the time of purchase. It typically takes 2-5 business days for the funds to process back into your account. If there is an issue with the original payment method, such as a lost or stolen credit card, we will be happy to offer you an in-store credit for the full value of your purchase. If your order has already shipped, you must follow our Returns and Exchange policy in order to receive a refund.
You may request a cancellation any time before the pre-order has closed. If it is past the CLOSE date, and the item is already in production, we will provide a store credit for 50% of that item’s cost.
Bullets Both Ways wants to make your returns and exchanges as simple as possible. Please let us know how we can help.
For defective items such as holes, tears, loose strings, or design flaws, let our customer service staff know so they can send you a replacement right away! We do ask that you provide pictures so we can track any flaws and prevent them from happening in the future.
For pre-order and limited time specials, we cannot exchange the item but would be more than happy to issue a store credit if you are not satisfied with the item. Again, let customer service know so we can help.
Feel free to also send us an e-mail at email@example.com to discuss anything with us regarding exchanges or returns.
Mail returns or exchanges to: Chipper Shipper, 2202 S. Nome Ct. Aurora, CO 80014
CUSTOMER SERVICE HOURS
MON-FRI: 9:00AM-5:00PM MST
CUSTOMER SERVICE WILL RESPOND WITHIN 48 BUSINESS HOURS. PLEASE ALLOW THAT TIME BEFORE RE-SUBMITTING AN EMAIL OR LEAVING ADDITIONAL VOICEMAILS. WE APPRECIATE YOUR UNDERSTANDING AND PATIENCE WITH THIS MATTER.
Data & Information Privacy Policies
How We Collect User Data
If you are browsing our Site, you are anonymous to us, but we will still collect User Data, like browser type, device, and IP address, during your session through the use of web analytics tracking services. This User Data is collected for all Bullets Both Ways visitors, is non-personally identifiable, and is used to manage, monitor, and track usage to improve our website’s services. Once this data is collected, it is stored in our Google Analytics Account indefinitely. If you reside in the European Union, a Cookies Acceptance Banner will appear the first time you visit our Site. Once you accept this Cookies policy, all future sessions on our Site will utilize Cookies and collect User Data, unless you manually disable Cookies in your browser. If you voluntarily sign up for a Bullets Both Ways account and provide Bullets Both Ways with Personal Information, when you are logged in we store certain User Data from your session using cookies to make higher quality feature decisions for our web-app. To delete your Bullets Both Ways account and all associated data that is personally identifiable, please email your request to firstname.lastname@example.org. If you voluntarily provide Personal Information to us through any forms, tools, or services on our Site, you will no longer be anonymous to us. Your User Data and Personal Information will be collected and stored in our database as specified below. To delete the Personal Information you’ve voluntarily shared with us via any form, tool, or service on our Site or withdraw your consent, please email your request to email@example.com.
Disclosure of User Data
Bullets Both Ways may share aggregated Site usage information gathered from Cookies or other services in a non-personally identifiable manner with partners and other third parties in order to create more efficient, targeted advertising, products, and services. We promise this User Data will be non-personally identifiable.
How We Collect, Utilize, & Share Users’ Personal Information
Bullets Both Ways Account
If you voluntarily create a Bullets Both Ways Account on our Site, your Personal Information will be collected and stored in our database indefinitely, unless we deem it necessary to delete your account. By checking the Consent Checkbox, you willingly give Bullets Both Ways consent to collect and store your Personal Information, and share it with our internal team. If you wish to delete your Bullets Both Ways Account from our database or withdraw your consent, please email firstname.lastname@example.org with your request.
Contact Us Form
If you voluntarily submit any Personal Information through the Contact Us Form on our Site, the content of your inquiry will be shared with relevant Bullets Both Ways team members directly so they can follow up with you to provide detailed information and answer your questions. By clicking the Submit button a Contact Us Form, you willingly give Bullets Both Ways consent to collect your Personal Information and share it with our internal team. We will not share the Personal Information you submit through the Contact Us Form with any third parties or outside entities, unless you provide us with written consent via email to do so. The Personal Information you submit is not stored in our database. If you have any questions about how your Personal Information is collected or shared, please email email@example.com.
How We Safely Store User Data & Personal Information
We use industry standard measures to protect all information that is stored on our servers and within our database. We limit access to this information to those employees who need access to perform their job function. If you have any questions about the security of our website, please email firstname.lastname@example.org.
By checking the Sign Up box, I consent to Bullets Both Ways collecting and storing my data through the submission of this form. I understand that Bullets Both Ways will use the information collected to provide me with a response, as well as updates and marketing via email and customized online advertising. Furthermore, I verify that I am 16 years of age or older and do not need parental consent. By submitting this form, I agree to Bullets Both Ways Terms and Conditions.